Electric Vehicle Service & Customer Support Strategy Webinar

Electric Vehicle Service & Customer Support Strategy Webinar

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While global automotive aftermarket revenues have grown to over $800B USD, the industry is facing unprecedented challenges from adoption of Electric Vehicles (EVs). The combination of new technology, new customer expectations and new market entrants adds up to significant disruption for businesses involved in the automotive aftermarket.

At Ricardo, we work with clients from across the industry to meet the technical, operational and commercial challenges faced by companies involved in the sales, service, repair and recycling of EVs. We help our clients find the opportunities brought by market disruption, and implement solutions to ensure their businesses are fit for an electrified future.

In this webinar, Daniel Foster and Aneesh Padalkar addressed the following topics:

  • Service engineering for Li-ion battery packs, including design best practices, battery life modelling and leveraging connected vehicle technologies

  • Service part supply and operations impacts, including optimized part sourcing strategies, storage and distribution approaches, repair location readiness and Remanufacturing approaches

  • End of life management, including battery reuse, recycling technologies and the associated physical and digital infrastructure